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常見問題與服務規範

HELP & FAQ

服務與品質 / SERVICE

啟動創意提供哪些核心服務？

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我們提供一站式的「品牌週邊開發與供應鏈管理」。解決開發階段的所有技術難題，確保您的創意能順利實體化。

我只有初步想法，能提供建議嗎？

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絕對沒問題。我們擅長根據您的活動目的、預算與受眾喜好，推薦最適合的開發品項與材質方案。

如何確保量產品質與樣品一致？

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我們會提供「產前樣」作為驗收標準。生產期間專業品管會駐廠監督，確保成品與樣品一致。

開發技術 / PRODUCTION

最低訂製量 (MOQ) 是多少？

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MOQ 依品項不同。一般客製袋包類或生活禮品起訂量約為 100–500 件，歡迎聯繫討論具體專案。

設計檔案有哪些格式要求？

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我們僅接收 AI 格式檔案。所有內容必須完成「建立外框 (Create Outlines)」，並請標註 Pantone 色號。

實體打樣需要多久時間？

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標準品項打樣約需 7–14 工作天。這是量產前最重要的環節，確保材質感與品牌期待一致。

大貨量產需要多久時間？

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通常為樣品確認後的 30–45 工作天。若有特定活動檔期請提前告知以利排程。

商務保障 / BUSINESS

付款流程與海外規定？

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國內採 50% 定金、50% 尾款。海外訂單需在樣品確認後，支付 100% 貨款方可生產。均開立正式統一發票。

客製化商品可以退換貨嗎？

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訂製商品不適用七天鑑賞期。一旦量產恕不接受個人因素退換。若屬生產瑕疵，我們將負責補產或修正。

是否提供全球配送服務？

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是的，我們提供全球物流配送 (DHL/FedEx/海運)。運費與進口關稅將根據目的地另行報價。

還有其他想法或問題？歡迎立刻聯絡我們

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FAQ & Service Terms

HELP & FAQ

SERVICE & QUALITY

What core services do you provide?

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We provide one-stop "Brand Merchandising & Supply Chain Management", turning your creative ideas into high-quality physical products.

Can you provide advice for new projects?

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Yes. We recommend materials and items based on your event purpose, budget, and target audience.

How do you ensure consistency in quality?

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We use Pre-Production Samples (PPS) as the final standard and conduct on-site QC inspections during mass production.

PRODUCTION

What is the Minimum Order Quantity (MOQ)?

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MOQ varies by item. Generally, custom bags or lifestyle gifts start at 100–500 units. Contact us for specifics.

What are the design file requirements?

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We only accept AI (Adobe Illustrator) files. All text must be vectorized (Create Outlines) with Pantone codes specified.

How long does sampling take?

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Standard sampling takes 7–14 working days to ensure materials and colors meet brand expectations.

What is the mass production lead time?

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Usually 30–45 working days after sample approval. Please inform us early for specific campaign deadlines.

BUSINESS TERMS

Payment terms for international orders?

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For international clients, 100% upfront payment is required after sample approval to initiate mass production.

What is the return policy for custom items?

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Custom products are non-returnable. We ensure quality through PPS and will fix or reproduce any manufacturing defects.

Do you offer global shipping?

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Yes, we offer global logistics (DHL/FedEx/Sea Freight). Shipping costs and import duties depend on the destination.

Questions? Contact us today

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